FAQs
Thanks for visiting the Cotton Island website. We are glad you are here and want to make sure your buying experience is the best it possibly can be. We are primarily a retail women's clothing store in Dallas and Plano Texas and have been in business 25 years now. We are known for having the best and newest in all things fashionable. We are always the first with all of the hottest brands at retail. Most of our merchandise sells out very quickly so please bear with us on the availability of certain items. We will always try our best to get you what you need in a timely manner. Have fun and call us if there are any problems.
Payment for online purchases: We accept Master Card, Visa, American Express, and Discover.
When is my credit card billed? Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
May I place an order by phone? Yes. Please call 972-769-1085 ( Plano store ask for Carol) for more information and to order. If you have any questions regarding sizing, availability, or picking out that perfect present please give them a call. Mon-Sat 10 till 6 CST.
Do you charge sales tax? Sorry but residents of the great state of Texas must pay sales tax. All shipments sent outside of Texas are tax free.
How will you ship my order and how much will I be charged? Most orders if in stock will ship out within a day or so of ordering (we do not ship Saturdays, Sundays, or holidays). All domestic shipments are sent UPS GROUND unless you select an alternative. Once it is shipped, orders are generally received within 5 business days. At this time we are only shipping in the U.S.A. We do not ship to P.O. Boxes and all orders must be shipped to the same address as the credit card billing address. Shipments to Hawaii and Alaska are subject to different shipping charges. If there are special circumstances please email us about your order to con1@cottonisland.com
What is the return policy?
We want you to love what you purchase from Cotton Island . If for some reason it's not right, please let us know. We want you to be 100% satisfied. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached. You may exchange or return merchandise by mail within 14 days of receipt of purchase. PLEASE NOTE: We do not refund shipping and handling charges.
How do I make a return or exchange?
Pack and securely seal the box or package with the merchandise and enclose a copy of you original receipt in the package. Make sure we have all of your information so that we may credit your account accordingly. Send the package insured and prepaid to the following address.
Cotton Island.com Returns
1900 Preston Rd. #258
Plano , Texas 75093
Sorry we do not accept C.O.D. returns. We recommend that you insure the return packages that you send. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.
When will my credit card be refunded?
Once your package has been received at cottonisland.com, your refund will be processed in the original form of payment within 3-5 business days.
